Golden Farm Shipping Terms and Conditions

Delivery Areas

Golden Farm delivers across Australia. Delivery methods and timeframes may vary depending on your location. Please contact us at admin@goldenfarm.com.au for the most current information.

Order Processing and Shipping

We process orders within 48 hours of placement. Shipping is handled by Sendle, our trusted delivery partner. Delivery days and areas are subject to change; please contact us at admin@goldenfarm.com.au for the most current information.

Weight Restrictions

For larger orders, please contact our customer service team.

Pricing

The price you see at checkout is the price you’ll pay. We process payments upon order placement. While we typically adjust prices annually, we reserve the right to modify pricing as necessary.

Product Availability

In the event that an advertised product is unavailable, we may substitute a similar item of equivalent value. Your payment will have been processed, and the charged amount will remain unchanged. If you prefer not to receive substitutions, please indicate this in the order notes.

Quality Assurance

We take pride in our products and strive to ensure they reach you in optimal condition. Upon receipt, please promptly open your package and inspect the contents. If you have any concerns about quality, email us at asap@goldenfarm.com.au with photos, and we’ll work immediately to resolve the issue.

Delivery Responsibility

Risk of damage or deterioration transfers to the buyer upon delivery. We cannot accept claims for damage after delivery unless promptly reported. We are not responsible for quality issues arising from:

Incorrect delivery addresses
Unopened parcels
Weather-related delivery delays
Absence at time of delivery
Gifts sent to unavailable recipients

Ownership

Golden Farm retains ownership of goods until full payment is received.

Returns

We do not accept returns on perishable items. For non-perishable products, contact our customer service team for return instructions.

Delivery Methods

We use Sendle for all our deliveries. Orders are packed in insulated containers with appropriate cooling materials. Delivery to some regional areas may take longer; in such cases, we’ll use additional cooling to maintain product quality.

Delivery Timeframes

While we aim to deliver within the specified timeframe, delays may occur during peak periods or due to unforeseen circumstances. We are not liable for delays caused by extreme weather, civil unrest, or other events beyond our control.

Accepting Delivery

Ensure someone is available to receive and sign for the delivery at the specified address. If you prefer contactless delivery, please provide clear instructions for a safe drop-off location in the order notes.

Payment

We accept all major credit cards and PayPal. Payments are processed through a secure, authorized payment service to ensure your information remains confidential.

Discount Codes

Discount codes cannot be combined with other offers. Please refer to the specific terms of each promotion.

Order Cancellation

Golden Farm reserves the right to cancel any order without penalty. Customers may cancel orders without penalty if notification is received at least 5 days before the scheduled delivery date.

Privacy and Data Usage

We retain necessary details for order fulfillment and may use them for marketing purposes. We do not sell customer information to third parties. Credit card details are not stored after payment processing.

Feedback

We value your input. Please send any feedback or suggestions to improve our terms and conditions to admin@goldenfarm.com.au.

Updates to Terms and Conditions

We may update these terms and conditions without prior notice. We encourage you to review them periodically when making purchases.

Statutory Rights

These terms and conditions do not affect your statutory rights as a consumer.